Overview
Our refund and returns policy last 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. No returns or exchanges will be accepted if the merchandise has been used, worn or has been personalized. See section below on personalization.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3-5 business days.
Late or missing refunds
- If you haven’t received a refund yet, first check your bank account again.
- Next contact your bank or credit card company, it may take some time before your refund is officially posted.
- If you’ve done all of this and you still have not received your refund yet, please contact us at info@perfectlyyouapparel.com.
Personalized Items
Please note that items personalized with a name cannot be refunded. This includes pajamas, eye mask and robes. In the event the name is misspelled due to an error on our end, we will gladly replace or refund the item. Please ensure that you review all spelling for personalized items prior to submission of your order.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@perfectlyyouapparel.com with “Exchange” in the subject line and a detailed description regarding the issue.
Shipping returns
To return, you should mail your product to:
Perfectly You, LLC, 8407 Bandera Rd Ste 103-142, San Antonio, TX 78250-2574
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
This Return Policy is subject to change, for any or no reason, from time to time without advance notice to its Guests.
Need help?
Contact us at info@perfectlyyouapparel.com for questions related to refunds and returns.